国际酒店服务英语 教程.ppt

General Knowledge If you plan to travel, it is always a good idea to reserve your room ahead of time. It will save you a lot of trouble of looking for a room, especially during the peak season of the year. Means for room reservation: 1) made by telephone 2) confirm their booking in writing 3) make reservation in person. 4) send e-mails or faxes General Knowledge reserve your room ahead of time: 提前订房间 When you reserve a room, the following information is available: 1) your arrival and departure time 2) the number of your group 3) room types and preferred locations 4) board preference 5) contact information General Knowledge General Knowledge General Knowledge Details about Room Reservation 1). Guest Name, Name of Group, Code 2). Contact Name, Telephone Number, company name and address 3).Room Type, Number of Rooms 4). Number of Guests 5). Nationality 6). Date of Arrival/Departure, Time of Arrival/Depar-ture, Length of Staying 7). Discount, Payment 8).Cut-off Time(订房入住当天的保留时间) 9. Agreements on Reservation Amendments/Cancellation General Knowledge Types of room rate 1) Rack Rate 酒店公开的门市价 2) Extra Charge 额外费用 Day Charge白天租用价（客人退房离店超过了规定时间 ，酒店将向客人收取） Rate for Extra Bed 加床费 Midnight Charge 深夜房价（酒店向凌晨抵店的客人加收一天或半天房费 ） Hold-room Charge 保持房间费用 Time-rate 计时收费 General Knowledge Types of room rate 3) Special rate 优惠价 Group rate 团队价 Family plan rate 家庭套餐 Package plan rate 小包价（酒店向宾客提供的一揽子报价，通常包括房租、餐费、游览、交通等项目的总和 ） Discount rate: Regular Guest, Long-staying Guest, VIP 折扣价 Complimentary rate 免费赠送 4) Contract rate 合同价格 General Knowledge The Basic categories of Rooms General Knowledge General Knowledge Conversation Section A Scene: Making a Reservation by Telephone R: Reservationists G: Guest a business suite商务套间 duplex suite 复式套房 Conversation Section A Scene: Making a Reservation by Telephone R: Reservationists G: Guest Conversation Section