基础篇unit2 Meeting Guests at the Airport.ppt

是基里巴斯三大主要岛群之一，位于吉尔伯特群岛以东、莱恩群岛以西。 1930年代时英国一度计划开发此群岛，但未付诸实施。后美国也曾对此岛提出过领土要求，但在基里巴斯独立后即放弃。 菲尼克斯群岛几乎完全无人居住，2005年人口统计发现全群岛的人口仅41人。 The property includes several group and individual tombs - totalling about 30 individual tombs - from the later period of the Koguryo Kingdom, one of the strongest kingdoms in nowadays northeast China and half of the Korean peninsula between the 3rd century BC to 7th century AD. The tombs, many with beautiful wall paintings, are almost the only remains of this culture. Only about 90 out of more than 10,000 Koguryo tombs discovered in China and Korea so far, have wall paintings. Meeting tourists at the airport is the first important step throughout the whole reception process in tourism. There is a saying that goes like “Well begun is half done,” emphasizing the importance of the very beginning in service. Arriving in a foreign country, there is nothing warmer than being greeted at the airport by someone who knows your name, speaks your language and welcomes you with a?smile. The procedure of meeting and greeting guests at the airport includes finding the guests, greeting them, counting their number, and checking luggage. Then you lead the guests to the bus. Ensure guest is being attended to without any hassle from the Arrival Hall. Ensure that paging board is prepared beforehand. Make sure that the guest name is neatly written on the board.? When the guest approaches you, greet the guest: “Welcome to our city” or if you know that the guest is a return guest, say: “Welcome back”. Introduce yourself to the guest. “My name is Joan and I am your local guide from China International Travel Service, Zhejiang Branch. May I show you to our Airport Lounge for some refreshment while the driver brings the car over?” 首先是问题的提出 * 首先是问题的提出 * 首先是问题的提出 * 首先是问题的提出 * 首先是问题的提出 * 首先是问题的提出 * 首先是问题的提出 * 首先是问题的提出 * 首先是问题的提出 * 首先是问题的提出 * 首先是问题的提出 * 首先是问题的提出 * 首先是问题的提出 * Unit 2 Meeting Guests at the Airport Unit Objectives 单元目标 Background Knowledge 背景知识 Li