外贸函电final unit.ppt

Lesson 19 Claims Causes for claims: non-delivery or part-delivery/shortage delay in delivery/shipment inferior or wrong quality wrong quantity insufficient packing short-landed rough handling As your records will show, on April 18 I ordered three complete sets of china (my order 1341). The units were shipped to me by Southwest Lines (your invoice 13132) and arrived at my store May 10. At the time of delivery, the receiving clerk noticed that two of the boxes were smashed in on the side. Further inspection showed that your organization used cheap cartons, half is broken. It is hard for us to understand how a wholesaler who handles china could permit such inadequate treatment of its producers. I want this shipment to be replaced with new pieces. Because I will be holding my Memorial Day sale May 28, I insist that the replacements reach me May 20. Sincerely, Damage to china under invoice 1234 Half of the china received on May 10 was broken, which put our upcoming sale in a difficult situation. We appreciate your shipping the replacement before May 25. When the delivery arrived , our receiving clerk noticed that two cartons had been smashed in and the contents broken. Since our store has advertised a Memorial Day sale and we have invited many important clients, we are in urgent need of preparing the relevant goods. Of course, such accident happens in spite of all precautions. I believe you will make up for the damage timely and continue our further business. Sincerely, Dear Mr. Brown: We have sent the replacement you requested by the first possible steamer. You should receive it on May 25. We looked into your case the moment we received your complaint. The damage is found to be resulted from a mistake of our loading worker. Relevant punishment has been made and we sincerely apologize for any inconvenience incurred. The replacement that adopts the latest design is very attractive. We wish you a great success in your upcoming sale. Sincerely yours,