宝马中国需求变更管理文档模板.ppt

ITPM Change Request K. Klein Date Page * ITPM CRM IT Restructuring Dirk Meissner Page * 01.11.2007 PM Qualification. Change Request. ITPM CRM IT Restructuring Dirk Meissner Page * 01.11.2007 Berlin Dingolfing Landshut Leipzig München Regensburg PM-Konzept PZ-T und TG 03.06.2005 Seite 1 PM Qualification. Change Request. PMQ Sheer Driving Pleasure BMW Group China May 2010 Trainer: Karl Klein (Darev) Co-Trainer: Jack Liu Date: 2010.05.31 Change Requests Change Request.Agenda. Agenda 1. Targets 2. Definitions 3. Process / Tasks 4. Toolkit 5. Exercise 6. Summary of key aspects 7. Attachment - Examples 8. Change Request.Targets. The participants of the lessons have learned the following aspects: The definition of a change request is clear The change request process is understood Who has to be involved Who is responsible for what The benefit of the change request procedure is known Change Request. Definitions. Change Requests Change Request.Definition. Target of the management of Change Requests: Management of the effects from changes on already accepted deliverables in order to Include the additional requests structured Analyze the effects (effects on deliverables, costs, benefit, consequences) Build a basis for “good” decisions on requested changes Change Requests do not only occur in projects, but also in already existing applications (CCB = Change Control Board) If an additional requirement occurs for a accepted (reviewed) deliverable which will most probable have an impact on the effort and timelines we talk about a change request. Normal Change (Release management) Definition Construct Test / Review Acceptance / Distribution Application development(Project Model) Business Propsal System Proposal System Design Construct Test Install, Commission  Deploy Standard Change (SLA) Define Construct Test / Review Acceptance / Distribution (With / without Code changes) Emergency Change (Hot-fix) Define Solution Con