客房预订 room reservation.ppt

Room reservation Step 1 背景知识 客房预订基本步骤： 客人信息包括哪些？ 客房预订中会遇到哪几种情况？ Ways of making reservation: Telephone Fax Internet Mail verbal Basic procedures: Greetings Date of arrival and departure Room types Name and telephone Confirmation Training Objectives After learning this unit, you will be able to: 1.accept an FIT reservation 2.?accept a group reservation 3.?adjust the reservation 4. cancel the reservation 5.deal with the situation when your hotel is booked solid Step 2 Basic Knowledge Words： Reserve 预订 Reservation 预订 Reservations clerk FIT reservation（free independent traveler） Twin Deluxe Rate Surname Initial Confirm Cancellation Corporate Accommodate Settle Account Guarantee Credit Expiration Extension 词组： Hold the line 请稍等 Departure date 离店时间 In advance 提前 Travel agent 旅行社 重要句型 1.?Getting necessary information from customers -- Single or double? -- Would you like a room facing the park? -- How long do you plan to stay in this hotel? -- May I know your name, please? -- When for? -- How many people will there be in your party? 2.When it takes some time -- Just a moment, please. I’ll check the room availability. -- Hold the line, please. -- Thank you for waiting, 3.??Able or unable to accept a booking -- We can confirm six standard doubles from May the 6th to the 10th. -- We can confirm your credit card guaranteed reservation. -- We can confirm advance deposit guaranteed reservation. -- We can confirm travel agent guaranteed reservation. -- We can confirm contact guaranteed reservation. -- I’m sorry. We are booked solid on that date. -- I’m sorry. We are full up for those dates, but I could suggest you another hotel in the neighborhood. 4.?Offering prices -- For a single room, the price would be … -- The daily rate is … -- The total cost would be … -- We’ll have to charge you $ 10 extra. 5.??Information on payment -- How will you be paying the bill? -- We accept American Express. Types of Restaurants 饭店种类 inn