新优悦会PCR培训.ppt

Step 4: tear off enrollment form last panel, provide the rest together with Welcome Kit to new member步骤 4: 保留完成的入会表格，将入会欢迎包，会员卡，入会信息（表格余下部分） 交付于新会员 Step 5: Data entry 步骤 5: 数据录入 Data Entry Key Requirement 数据录入的要求 Make sure collect valid E-mail address from guest.请确保收集客人的有效电邮地址。 Make sure ‘City of residence’ is keyed in请确保在PMS系统中 Make sure key in new member name, mailing address in English/Chinese Pinyin in PMS correctly.使用英文/中文拼音正确地输入新会员姓名和邮寄地址。 Try to collect the mobile phone number from guest.请尽量收集客人的手机号码。 Data entry as per current procedures. Make sure all the enrollment forms (remaining part) are ready for fortnight collection by courier. 数据录入照常进行。 同时请准备好所有的入会表格保留部分，以供每两周快递来收集。 Hotel Preparation酒店准备 Brief and train your front desk staff of the programme 告知并培训您的酒店前台员工 Discard the old enrollment Form by end of 27th May**于5月27日前**下架并储存现有的旧入会表格 Prepare storage space in advance to receive all material delivered to hotel by 27th May ** 5月27日之前**确保提前准备好储存空间接收所有关于新项目实施所需的资料并 Display new enrollment Form and make sure pre-packed New Member Kits ready for distribution – from 28th May ** 5月28日**正式开展项目，摆放好新的入会表格，并在前台存放已包装好的入会欢迎包，开始分发给新入会会员 Ensure all front office staff familiar with the programme (new process) and prepare them for informing new members on :确保所有相关员工都熟悉新项目的运作流程，并告知新入会的会员： New members will start points accumulation from the current stay (qualified stay) 新会员从当次入住（需符合有效入住标准）即可开始累积积分 Member must quote the PCR number upon future reservation or check-in to be eligible for points/miles 会员必须在将来预定或登记入住时提供优悦会会员卡号才能获取相应积分或里程数 Note: **: to be finalized 请注意： **: 有待于最终确认 Collateral Request/Re-order Process物料补充程序 support.priorityclubAPAC@ Hotel Responsibility 酒店的责任 Hotel inventory level control 酒店内库存量管理PCC of each hotel is responsible for making sure NOT to run out of welcome kit.每个酒店的优悦会冠军有责任确保足够每天营运所需的新会员欢迎包的库存 Inventory check reminder 库存清点提醒PCC of each hotel is in charge of set weekly reminder of stock level check. There will also