秘书英语课件(part 3).ppt

Part 3 Secretarial English for Telephone Use Tasks Unit 1: Read to Know Section A: Phone Call Etiquette Section B: How Phonogenic Are You? Unit 2: Practice to Learn Section A: Arrangements Section B: Leaving a Message Objectives Theoretically To know how to make phone calls with proper etiquette Practically To know how to make arrangements through phone calls To know how to leave a telephone message Tips on Cultural Awareness Answering Your Phone Answer you calls within three rings (if possible). Speak in a pleasant tone of voice. The caller will appreciate it. When you are out of the office or away from your desk for more than a few minutes, forward your phone to voicemail. If the caller has reached a wrong number, be courteous. If possible, take the time to find out where they should be calling/to whom they should be speaking. Tips on Cultural Awareness Making calls Always know and state the purpose of the communication. When you reach a wrong number, do not argue with the person who answered the call or keep them on the line. Say: “I’m sorry, I must have the wrong number. Please excuse the interruption”. And then hang up. If you told a person you would call at a certain time, call them as you promised. If you need to delay the conversation, call to postpone it, but do not make the other person wait around for your call. Unit 1 Read to Know Section A : Phone Call Etiquette Read the passage and answer questions: 1. What does this passage mainly talk about? 2. What will you say when you receive a call? 3. What does the word “white lies” mean in the text? Unit 1 Read to Know Section A : Phone Call Etiquette Words and expressions: etiquette (n.) 礼仪；仪式 maintain (vt.) 保持；坚持 professional (adj.) 专业的；职业的 monumental (adj.) 纪念碑的；雄伟的；不朽的 favorable (adj.) 良好的；讨人喜欢的 courteous (adj.) 有礼貌的；谦恭的 behave (vi.) 行为；举止；表现 facial (adj.) 面部的 non-verbal (adj.) 非口头的；