前期物业管理方案（Early property management plan）.doc

前期物业管理方案（Early property management plan） First, the preparatory work of the property management (a) management, water electrician, security personnel, should understand drawings familiar with building structure, performance evaluations, water piping layout, intelligent security monitoring system and other matters should be paid attention to in the management, strengthen training, to improve back, maintenance, repair, preservation, value-added basis, for owner to solve trouble back at home. (2) to set up detailed information on building, organize and collate equipment files, data files and owners information, and make sure the files are complete and orderly managed. (3) according to the relevant documents and the characteristics of the residential property in this community, the owners convention of the community, the duties of the management office and the rules and regulations of the employees shall be formulated. (4) to formulate detailed equipment, facilities maintenance, building maintenance plan and inspection system, water and electricity facilities, equipment inspection plan, public lighting maintenance plan, the monitoring and the fire protection system maintenance plan, etc. (5) the specification of each department daily management work, completes the personnel deployment of on-the-job training, all employees must be in place within one month, and according to the characteristics of the project management field training, improve the quality of the practical. 2. Daily management services after takeover (1) in the reception area, there will be full-time staff during the day to receive residents and deal with the public affairs within the scope of service, and accept the consultation and complaint of the residents. The service achieves the 12-word policy (that is, courtesy, enthusiasm, friendliness, optimism, initiative, equality). (2) security work: 1. Security personnel should be uniform and tidy, and be polite and enthusiastic. 2. Security shift system: 24