一手房销售流程（Hand room sales process）.doc

一手房销售流程（Hand room sales process） You can enjoy a grander sight by climbing to a greater height。 Man without instrument will never die. Misfortune may be an actual blessing. Cicadas noisy forest more quiet, bird hill more secluded. Hold the thousand song, then Xiao sound, view thousand sword, then recognize device. Operation process of real estate A: answer the phone 1, basic movements The phone must be amiable attitude, gracious speech. Generally active greetings hello.! XXX and then start talking. The customer usually on the phone ask price, location, area, apartment layout, bank mortgage and other issues, the sales staff to avoid, in answer clever product award. In conversations with customers, we want to try to get consultation customer name, address and telephone, can accept the price, area, apartment layout and product requirements etc.. We invite customers to direct sales center to watch Xianfang model. It will soon be all information recorded in the customer calls on the table. 2, matters needing attention. To answer the phone to control the time, generally speaking, to answer the call to 2-3 minutes. The telephone from passive to active to answer this, take the initiative to ask. It should be a customer calls information timely summary and site manager and field personnel to fully communicate. 3. calls unified rhetoric (1) take the initiative to greet Hello! * * * (2) the customer asks, how much is your price here? Answer: the price is one room one price, according to specific location, floor is different, the price is different also, 110 thousand / sell. 3) customers asked where the property? Answer: the real estate XXXX (4) the customer asks: what kind of apartment does it have? Answer: we have 32 square meters --84 square metres of Huxing, I do not know how many units you need? (some can make a brief introduction.) (5) customer asked: property specific circumstances? Answer: we are the fine decoration of the apartment, which is equipped with relatively co