售后服务管理体系（After service management system）.doc

售后服务管理体系（After service management system） Before todays topic, we first put an ancient story Longmen: the king asked Bian Que: you have three brothers at home, are skilled in medicine, which one is best? Bian Que replied: the best brother, brother of times, my worst. The king asks again: then why are you the most famous? Bian Que answer: my elder brother treatment is the cure to the disease before the attack. As the average man didnt know he was able to eradicate the cause, his fame could not be passed on. Only the people in our family knew it. My brother treats a disease at the beginning of his illness. The average man thinks he can only treat minor ailments, so his fame extends only to his native village. And I Bian Que treatment, is a cure when the disease is serious. Most people I can see the needle in the meridians to bleeding, skin dressing and other major surgery, so I thought my skillful, well-known national so. King Wen said: you said very well. This story gives us a profound revelation: namelyafterward control than in control of things, things in control as the control beforehand. Unfortunately, most managers did not understand this point, when the wrong decision caused great losses to seek to make up for, sometimes it is too late. And you, the complaint before the service is the typical remedy. As the saying goes: prevention, to nip in the bud before, even more than things in the end, from this point of view, the problem of enterprise prevention, is better than a solution to the problem of enterprise. Therefore, to break the limitations of this service, we must establish a new after-sale service system. This is a service to win the times, however, the current situation of domestic after-sales service is worrying, due to after-sales work is not in place, resulting in slow-moving products and even brands bankruptcy cases are common. How to do a good job of after-sales service has become a major problem puzzling many enterprises. For example, Tan Xiaofang te