商场管理（Shopping management）.doc

商场管理（Shopping management） Shopping management: Shop staff working procedure 1. change work clothes, wear work cards and sign in; 2. attend the pre meeting meeting to understand the companys regulations, information and problems; 3., to enter the work site, departments assigned work; 4. clean up your own health in charge of the area; 5. check the shelves one by one to ensure that they are neat and safe; 6. tidy up shelves to ensure neatness and safety; 7. prepare enough shopping carts, shopping baskets, and related tools; 8. smile service, say hello to customers every three meters; 9. coordinate work among colleagues and rotate jobs; 10., constantly tidy shelves, replenish goods; 11. the goods will be scattered and returned to their respective locations; 12. dealing with damaged claim goods; 13. do a good job of floor hygiene; 14. make a handover record; 15. night shift staff, job assignment. Two, commodity layout, display, sales 1. display of general merchandise (1) classification is distinct; (2) prices are arranged in order from high to low; (3) high priced goods are placed near the main channel; (4) the display surface is uniform and tidy; (5) heavy and fragile goods should be placed in the lower layer as far as possible. 2. novelty goods layout (1) the whole shelf or several pallets are placed with the same promotional item; (2) cross arrangement of commodities; (3) a special sale for several weeks in a row. 3. shelf goods layout (1) goods which sell very large; (2) novelty goods; (3) goods that are on the rise; (4) seasonal goods. 4., store goods supplement (1) move the goods on less pallets to more pallets; (2) when a commodity is sold out and the stock is not available, other commodities are arranged; (3) the hot goods should be displayed as soon as possible after receiving the goods; (4) manpower and time should be saved as much as possible. 5. store arrangement (1) keep the shop clean, tidy and clear at all times; (2) to know which goods have been sold in l