新楼盘销售流程（New real estate sales process）.doc

新楼盘销售流程（New real estate sales process） Operation process of real estate A: answer the phone 1, basic movements The phone must be amiable attitude, gracious speech. Generally active greetings hello.! XXXX and then start talking. The customer usually on the phone ask price, location, area, apartment layout, bank mortgage and other issues, the sales staff to avoid, in answer clever product award. In conversations with customers, we want to try to get consultation customer name, address and telephone, can accept the price, area, apartment layout and product requirements etc.. We invite customers to direct sales center to watch Xianfang model. It will soon be all information recorded in the customer calls on the table. 2, matters needing attention. To answer the phone to control the time, generally speaking, to answer the call to 2-3 minutes. The telephone from passive to active to answer this, take the initiative to ask. It should be a customer calls information timely summary and site manager and field personnel to fully communicate. 3. calls unified rhetoric (1) take the initiative to greet Hello! * * * (2) the customer asks, how much is your price here? Answer: the price is one room one price, according to specific location, floor is different, the price is different also, 110 thousand / sell. (3) customer asked where the property? Answer: the real estate XXXX (4) the customer asks: what kind of apartment does it have? Answer: we have 32 square meters --84 square metres of Huxing, I do not know how many units you need? (some can make a brief introduction.) (5) customer asked: property specific circumstances? Answer: we are the fine decoration of the apartment, which is equipped with relatively complete (water heater, sanitary ware, flooring, furniture, bed, electromagnetic oven etc.), such as bag can do live, and we can be delivered in October this year. Our sales office information is complete, and there are special introduction, if you have time, you are welcome to