个人客户经理（Personal account manager）.doc

个人客户经理（Personal account manager） With the development of a diversified banking system the main competition pattern and the function of capital market, to high-quality customers scramble to become the focus of competition and customer demand increasingly diversified, comprehensive and personalized, not only for the banking industry has created opportunities and challenges. To deal with the fierce competition, provide a full range of higher level, the service for customers, enhance their efficiency, it is necessary to establish a team of marketing team, client manager of a rapid response, high comprehensive quality, strong sense of service. But whether members of customer managers with strong business skills and sense of service, whether cognitive customer manager job responsibilities, I think it needs further discussion, here I only from what they have learnt in learning how to be a qualified manager, an idea about a person: First, the customer manager must have the proper quality On behalf of the client manager is not only the relationship between bank and customer, and is representative of the Bank of foreign business, not only need a comprehensive understanding of customer needs and to its marketing products and services, to provide a full range of financial services for customers to coordinate and organize the relevant departments and agencies, which requires must have good comprehensive ability and occupation moral the. In the work, always establish the customer first idea, the customers affairs as their own things to do, want customers think, anxious customers urgent. 1, to have a high sense of responsibility, good professional ethics and strong dedication. With a strong sense of responsibility and dedication, while taking into account the interests of banks, to meet customer service or requirements. Strictly adhere to bank and customer secrets. 2, should have high professional quality and policy level. Familiar with and understand the financial policy, legal k