IBM Global Business Services（IBM全球业务服务）.pdf

IBM Global Business Services IBM Institute for Business Value Strategy and Change Driving operational innovation using Lean Six Sigma IBM Institute for Business Value IBM Global Business Services, through the IBM Institute for Business Value, develops fact-based strategic insights for senior business executives around critical industry-specific and cross-industry issues. This executive brief is based on an in-depth study by the Institute’s research team. It is part of an ongoing commitment by IBM Global Business Services to provide analysis and viewpoints that help companies realize business value. You may contact the authors or send an e-mail to iibv@ for more information. Driving operational innovation using Lean Six Sigma By George Byrne, Dave Lubowe and Amy Blitz CEOs today face mounting pressures to innovate; yet finding ways to actually enable innovation remains a challenge for many. Top companies with successful track records of innovation, however, have discovered one possible solution. Lean Six Sigma, a relatively well-known approach for achieving operational excellence, can, as it turns out, do more than simply improve processes. It can help leaders discover innovation opportunities far beyond operations, enhance financial performance and create organizations that have an inherent inclination toward innovation. In today’s marketplace, increased globaliza- They have implemented operations strategies tion, constant technological advances and based on a relatively well-known management