Improving Cycle Time Wipro IT Services, （改善周期 Wipro IT服务）.pdf

Wipro Case Study Series IMPROVING CYCLE TIME Driving efciency through cost-optimization. INDUSTRY LANDSCAPE The telecommunications industry is characterized by new technologies, services, and huge capital investments to make content accessible through any device anywhere. About 2 to 5 percent of all the services delivered by the world’s largest telecom providers is unbilled because of inefcient or misaligned processes. Despite signicant investments in new and upgraded solutions, order-to-cash processes remain inefcient. Reduction in Access + Days THE OPPORTUNITY resulted in increased cash ow to clients of approx $48.5 million, the Incorrect load balancing with staggered processes had ensured that the cycle time was very high cycle time improved by 25%; from at 75+ business days. High variation in order delivery lead time translated into slower revenue 75+ business days to less than recognition and customer experience, which impacted order booking and the brand. 55 business days. CLIENT BACKGROUND The client is one of the world’s leading communications services providers, headquartered in UK catering to the needs of customers in over 170 countries worldwide. Their main activity is provisioning of xed-line services, broadband, mobile and TV products and services as well as networked IT services. SOLUTION Wipro undertook an internal benchmar