整合知识管理基础建设、知识管理流程、知识效能剖析其对于组织效能 .doc

從平衡計分卡觀點剖析組織知識管理機制與組織效能之關聯 The Relationship between Knowledge Management Mechanism and Organizational Effectiveness from the Perspective of Blanced Scorecard 汪美香 Mei-Hsiang Wang 南台科技大學資管所副教授 Department of Information Management, Southern Taiwan University 楊棠堯 Tarng-Yao Yang 南台科技大學資管所副教授 Department of Information Management, Southern Taiwan University 葉蘇華 南台科技大學資管碩士 Department of Business Administration, Southern Taiwan University 聯絡人：汪美香 住 址：台南縣永康市大同街839巷2號 電 話：06-2029975 或 0929319456 E-mail：shiang@.tw 從平衡計分卡觀點剖析組織知識管理機制與組織效能之關聯 The Relationship between Knowledge Management Mechanism and Organizational Effectiveness from the Perspective of Blanced Scorecard 摘要 知識管理是目前知識經濟領域之重要議題。本研究主要在剖析知識管理流程與知識管理滿意度兩者在知識管理過程中所扮演的中介角色。透過問卷調查蒐集資料，以層級迴歸進行分析。發現，關鍵：知識、、ABSTRACT Knowledge management is an important issue in the domain of knowledge-based economy. In the study, we explore the mediating effects of the knowledge management processes and knowledge management satisfaction between knowledge management infrastructures and organizational effectiveness. We collect data by questionnaires and use hierarchical regression analysis to conduct the data. The results indicate that organizational culture, structure, leadership, and information technology have significantly effects on knowledge management processes. Furthermore, it appears that knowledge sharing plays mediating roles on knowledge management infrastructures of IT and knowledge management satisfaction. Therefore, we suggest that organization should enhance IT of knowledge management and knowledge sharing to improve knowledge management satisfaction. Keyword: Knowledge Management Infrastructures, Knowledge Management Processes, Knowledge Management Satisfaction, Balanced Score Card 壹、緒論 Nonaka (1991)在其研究中指出，企業必須持續創造新知識，提供各種管道廣泛地傳遞給組織的所有成員吸收及分享，並將這些知識迅速地轉換為新知識及新產品，才能維繫企業的生存與成功。是故，從事知識管理相關活動，激勵員工知識分享與使用知識，使組織成員彼此相互學習、合作，以發揮個人的工作潛能及專長，已成為企業提升其組織效能的不二法門。 Gold, Malhotra and Segars (2001)認為，知識管理能力包含知識管理基礎建設與知識管理程序，其對於組織