erp 的建置方案.ppt

Critical factors for successful implementation of enterprise system 專 題 研 討 Agenda 資料來源 緒 論 文 獻 研究方法 研究架構 關鍵成功因素 結論及未來研究方向 心 得 資 料 來 源 緒 論 1/2 現行商業環境 商業策略決定生存 決定成功 ERP system 建置 自動化且整合公司所有流程 企業內部分享資料 即時獲得資訊 緒 論 2/2 研究原因：僅有少部份文獻是為建置初期或正在進行的 ERP 建置，來提供相關參考依據，做為重要預測 (Brown and Vessey , 1999 ) 。 研究目的：這篇文章將 ERP 建置的成功關鍵因素歸類到，Markus 和 Tanis ( 2000 ) 的 ERP life cycle model 中的 4 個階段中，並且探討這些因素對於 ERP 建置的重要性。 文 獻 ERP 系統可以達到改善流程和降低成本的目的。(Wang and Nah, 2001) ERP 的兩個重要擴展領域是電子商務和供應鏈管理；進而加速 cycle times 和降低庫存等。 研究方法 電腦搜尋出版的著作資料庫 搜尋資訊系統地區中會議的論文集 ?確定了這十篇研究文章 透過以下二個標準來搜尋研究內容。 必須包含下列的關鍵字或議題： success/succeed or critical issues/factors“. it must contain the term ERP or its equivalent, such as MRPII. Table 1.Survey of CSFs in ERP implementation 理論的架構 Markus and Tanis (2000) identified the following four phases in an ERP life cycle: (1) Chartering (2) Project (3) Shakedown (4) Onward and Upward  理論的架構 圖 Chartering phase Chartering phase：導引 ERP 專案投資的決定。 Key players in the phase include vendors, consultants, company executives, and IT specialists. Key activities include initiation of idea to adopt ERP, developing business case, decision on whether to proceed with ERP or not, … Project phase Project phase：包括系統架構和首次展示 Key players include the project manager, project team members, internal IT specialists, vendors, and consultants. Key activities include software configuration, system integration, testing, data conversion, training, and rollout. Shakedown phase Shakedown phase：從測試過程一直到可用狀態。 Key activities include bug fixing and rework, system performance tuning, retraining, and staffing up to handle temporary inefficiencies. In this phase, the errors of prior causes can be felt, typically in the form of reduced productivity or business disruption(Markus and Tanis, 2000) Onward and upward phase Onward and upward phase：maintain ERP、Enhance ERP Key players include operational managers, end users, and IT support personnel. Vendor personne