14 Process flow chart Toolkit sport for （14过程流程图工具包的运动）.pdf

MDF Tool: Process flow chart [This tool helps to clarify how (standardised) processes actually take place in an organisation, and to determine how you want them to take place. It is therefore both a planning and a monitoring tool.] Process flow chart What is it? A process flow chart is an instrument that visualises and analyses the various systems and procedures (e.g. delivery of services, decision-making, funds allocation, accounting and monitoring) within an organisation. What can you do with it? The flow chart analysis helps to identify the bottlenecks in the different processes within the organisation. It identifies unnecessary involvement of people, loopholes in decision making or unnecessary delays in the process. It assists to make the organisation more efficient in its operations. The process flow chart helps to design new processes for the primary process, support processes and supervisory processes, and helps to analyse the bottlenecks in existing procedures. It is very useful to help participants understand the interrelation of the work activities and to realise how the work of one person influences the others. Questions this tool may answer • How should the process be redesigned to be more effective and/or efficient? • What are strengths and weaknesses in the core process(es) of the organisation? • Is the organisation sufficiently effective to play a key role? Results • What are the major steps in what sequence? • Who is responsible for an activity? • What are the major decision moments? • Are decisions communicated to all relevant persons? • What are the major information moments (into the flow)? • What are the delays and bottlenecks in the process? • What are strengths and weaknesses of current practice?