7 Steps To Implementing Knowledge Management（7步骤来实施知识管理）.pdf

Corporate Executive Briefing Seven Steps to Implementing Knowledge Management in Your Organization Dataware Technologies, Inc.Dataware Technologies, Inc. Copyright The entire contents of this document are copyright © 1998 by Dataware Technologies, Inc. No part of this document may be reproduced or transmitted in any form, by any means without the expressed, written permission of Dataware Technologies, Inc. Trademarks Dataware® is a registered trademarks of Dataware Technologies, Inc. All other product names are trademarks or registered trademarks of their respective owners. Dataware Technologies Table oTable of Contentsf Contents EXECUTIVE SUMMARY 1 INTRODUCTION 3 STEP 1: IDENTIFYING THE BUSINESS PROBLEM 3 BUSINESS OBJECTIVES SHAPE KNOWLEDGE MANAGEMENT 4 STEP 2: PREPARING FOR CHANGE 4 CHANGING TO A KNOWLEDGE SHARING CULTURE 5 EXECUTIVE SUPPORT IS KEY 5 STEP 3: CREATING THE TEAM 5 STEP 4: PERFORMING THE KNOWLEDGE AUDIT 6 IDENTIFY WHAT ’S MISSING 6 ORGANIZING KNOWLEDGE 7 STEP 5: DEFINING KEY FEATURES 8 OPEN AND DISTRIBUTED 8 MEASURABLE 8 CUSTOMIZABLE 9 SECURE 9 STEP 6: BUILDING BLOCKS FOR KNOWLEDGE MANAGEMENT 10 META-LEVEL SEARCH BROKER - QUERYING ACROSS EXISTING REPOSITORIES 13 KNOWLEDGE MINING 13 AUTOMATED CATEGORIZATION 13 THE KNOWLEDGE WAREHOUSE 14 CAPTURING TACIT KNOWLEDGE 14 KNOWLEDGE MAPPING 14 STEP 7: LINKING KNOWLEDGE TO PEOPLE 14 A KNOWLEDGE DIRECTORY 14 CONTENT MANAGEMENT 15 CONCLUSION 15 Dataware Technologies APPENDIX A - CASE STUDY A-1 CASE STUDY: PROBLEMS AT ACE A- 1 CHANGES AT ACE: HUMAN AND TECHNICAL A- 1 THE ACE KNOWLEDGE MANAGEMENT TEAM A-2 ACE PERFORMS A KNOWLEDGE AUDIT A-2 ACE REVIEWS, SHOPS, AND PLANS A-4 ACE IMPLEMENTS ITS BUILDING BLOCKS A-4 ACE ENHANCES ITS KNOWLEDGE MANAGEMENT