餐饮英语Workplace_English课件.ppt

Practical English for Restaurant Service;;Contents;Chapter1. Restaurant Styles (分类）;二、服务形式 Table Service Restaurant（餐桌服务） Counter Service Restaurant（柜台服务) Self-service Restaurant (自助服务） Carry-out Restaurant （外卖服务);Chapter2. Positions (职位）;Chapter3. Menu Vocabulary (中西菜单）;;Chapter4. Dinning Preferences and Etiquettes  of Different Countries ;Germany----喜欢猪肉和猪肉制成的成品，吃面包时会用猪油，吃猪肉时配软烂的白菜，牛肉几成熟或是生的。喜欢马铃薯、炸、烤、炒、煮均可、不喜欢吃鱼或深红色食物 UK----用油少，味清单，菜量少而精，不喜欢辣、味精、狗肉，喜欢鲜嫩、焦香、酸甜、讲究喝茶（祁门），茶点、饼干，用餐时忌打翻盐瓶和碰响;Canada----不喜欢过咸，过辣的菜肴，忌食动物内脏和脚爪，忌食虾酱、鱼露、腐乳等带怪味、腥味的食品、口味偏清淡，喜??烤制食物 Italy----喜欢用橄榄油和西红柿酱调味，喜欢味道较浓的食物，重原汁原味，不喜欢动物内脏，不喜欢黄色的菊花 Russia----口味偏咸、甜、酸、辣、油重、爱喝烈性酒、热汤、也爱冷食;Part2. Service(餐饮服务）;● Service S-Smile-微笑 E-Excellence-出色 R-Ready－准备好 V-Viewing－看待 I-Inviting－邀请 C-Creating－创造 E-Eye－眼光 ;Chapter1. Taking Reservation;Chapter2. Seating, Order Taking Rushing;A:---Which sauce would you like to go with your beef? We have black pepper sauce and…… B:---Black pepper sauce please. A:---What kind of drink do you want? B:---One coco cola and the other orange juice, please. A:---Would you like it served together or separately? B:--- Separately. Please. A:---Thank you very much. B:---Ok. ;Practice 2 A:---Waitress. Come here, please. B:---Yes, sir? What is the problem? A:---Yes, I’ve been waiting for 40 minutes for service. What is the problem? B:---I’m sorry to kept you waiting. I’ll go to the kitchen to check and will serve you as soon as possible. ;Chapter3. When There is A Mistake;Chapter4. Paying Complains;Appendix 13 Main Holidays Festivals; A za A za Fighting！ 加油！;谢谢大家！