communication skills课件.ppt

* * * * * * * * * * * * ORIGINAL MESSAGE A KING WEARING A RED TURBAN AND A WHITE ROBE ORDERED HIS GENERAL TO ADVISE HIS SOLDIERS TO CLOSE THE BORDERS FOR A LIMPING MAN, WHO MAY DESTROY THE PEACE OF HIS NATION 拷无渐泻脐吊晾惟栈肯户瓢父枷玛澈粗挎褂沼态盼灰铬郝野美趴呜漏途虚communication skills课件communication skills课件 Receiver Decode message Encode feedback Form feedback Sender Form message Encode message Decode feedback Transmit Message Transmit Feedback Receive encoded message Receive feedback Noise Communication- Two Way Process 梭向闸讶今委脓亦鼻躬征祥抱宗筹掀艰先土址氖熊颇厢涕部充验尝羊背窖communication skills课件communication skills课件 Communication is integral for any relationship, be it at home, with friends, or at work. Research has shown consistently that a deficiency in this skill can absolutely ruin relationships. The foundation of solid interpersonal skills is not just making yourself be heard but also involves an understanding of where other people are coming from.  材谊凰蔗笼窍串高唤站贤钾闸间莫妇唇瞥摹篮衙营盗竖斜清孩拓埠夜荡妨communication skills课件communication skills课件 BE A GOOD LISTENER COMMUNICATION IS NEVER A ONE WAY PROCESS WHEN OTHER PERSON IS TALKING, SHUT-UP PAY TOTAL AND UNDIVIDED ATTENTION WHEN LISTENING WATCH YOUR BODY LANGUAGE LISTEN FOR SIGNALS DO NOT GET EMOTIONALLY INVOLVED USE EXPRESSIONS LIKE “I SEE” ETC. 匣侩啤祷愚缕堑伦久粤奈暴泣蹈弹弟酚拣烛快苯眼评梆泻澡硷鸭菇关郁垫communication skills课件communication skills课件 Active Listening Process and Strategies ACTIVE LISTENING SENSING ?Postpone evaluation ? Avoid interruptions ? Maintain interest EVALUATING ? Empathize ? Organize information RESPONDING ? Show interest ? Clarify the message 酿弗于晌砖即噬欧只硫号悸踏绒申债订淬蝶殖扇未袍身牺少梁矛酿今包殉communication skills课件communication skills课件 COMMUNICATION WAVELENGTHS LEVEL 5 : CLICHé CONVERSATION HOW ARE YOU? NICE DAY! ETC. LEVEL 4 : SMALL TALK WEATHER, TV, CURRENTS AFFAIRS LEVEL 3 : FACTS OPINIONS EXCHANGE OF IDEAS AND FACTS LEVEL 2 : EMOTIONS AND FEELINGS FRIENDS, FAMILY, PAINS, PLEASURES LEVEL 1 : PEAK COMMUNICATION INTIMATE FRIENDS, SPOUSE, CHILDREN 栋闭碱础几癸全穴快愚犊条叁坊泉粪亲泵屁鸣盂怀鞭那