剑桥商务英语7.2B课件.ppt

service providers 7.2B new words contract 契约，合同 provider 供应者，提供者 landline 固定电话 service user 服务用户 broadband 宽带 technical support 技术性支持 Fill in the blankets 70 percent of Internet ___________ say they are satisfied with their Internet service ____________. The consumer Protection Office received 24,210 complaints about telecommunication last year, of which 47 percent related to the Internet, 36 percent to mobile phones and the rest to ___________ An increasing number of Internet service providers are offering faster and faster ___________ connections for a monthly charge. But we have found that in reality some of these are no quicker than dial-up connections. In addition, ______________ is almost non-existent in many cases. The Internet Users Association reports that the biggest problems are with cancelling ___________. listening an existing customer 现有的客户 business package 项目套餐 run a small company 经营一家小公司 unlimited national calls 无限的国内电话 a service contract 一份服务协议 on special offer 特别削价 a penalty charge 一个罚款 on our website 在我们的网页上 Fill in the blankets MaroonBusinessOne Package what do I get? unlimited ____________. mobiles _____________. 24-hour _____________________. no charge for _________________. price for phone not included in package number of mobile lines__________. calls to technical support line_______. guaranteed broadband _________. broadband connection to _____________________. How much? first three months ___________. after that ___________. contract lasts _______________. compare your answers to exercise 4.Do you think Bryan should change to MaroonBusinessOne package? Why or why not? Yes, because the customer will pay a fixed sum of ￡120 per month, instead of a sum between ￡100 and ￡200 per month. ISP contract put the sentences in this email into correct order. We have received a request to cancel contract number 738387. This request is