附录一酒店组织机构与岗位.DOC

附录一 酒店组织机构与酒店职位(Hotel Organizations and Positions) Hotel Organizations Administrative Group General Manger’s Office Executive Office Human Resources Division Finance Division Auditing Division Accounting Division Public Relations Division Sales Marketing Division Banqueting/Convention Sales Engineering Division Communications Function Routine Work Maintenance Skilled Workers Special Projects Emergency Repair Security Division Fire Control Room Operations Group Rooms Division Front Office Department Front Desk Information Desk Reception Desk Room Reservation (Desk) Cashier’s Desk Bell Service Hotel Lobby Meeting Area Luggage Storage Business Center Newsstand Postal Service Concierge Team Transportation Coordination Telephone Room (Operator’s Room) Shopping Arcade Housekeeping Department Housekeeping Center Public Area (PA) Laundry (Room) Linens (Room) Food Beverage Division FB Sales Restaurants/Food Service (Department) Chinese Restaurant Western Restaurant Theme Restaurant (Local) Specialty Restaurant Private Rooms Snack Bar Buffet Banquets Beverage Service (Department) Coffee Shop/Café Bar Room Service (Department) Kitchen/Food Production/Culinary Department Purchasing and Storeroom Stewarding (Department) Convention Recreation Division Banquet Convention Department Conference Halls Multi-function Halls Recreation Department Lounge Roof Garden Clinic Beauty Salon Fitness Center Swimming Pool Men’s Sauna Women’s Sauna Dry Steaming Wet Steaming Hydrotherapy Center SPA Foot Massage Center Chinese Massage Thai Massage Billiards Room Table Tennis Room Chess Cards Room Cloakroom Nightclub Emergency Exit Elevator Hotel Positions Chairman Vice Chairman Director General Manager Deputy General Manager Assistant to General Manager Secretary to General Manager Resident Manager Lobby Manager Assistant Manager Head of General Manager’s Office Chief of Executive Office Chief Financial Officer HR Manager PR Manager SM Manager Head of Quality Control Office Rooms Manager