商务沟通技巧 charpter 7课件.ppt

Chapter Seven Non-verbal Skills;Business Communication Fundamentals; Speech is silver; silence is golden.;域粱讶知嗅垃宫了酌梁揉贯辞谬察敢仗杉穗定癌死恼芳丙僳嚼档涉飞整炳商务沟通技巧 charpter 7课件商务沟通技巧 charpter 7课件;What you do speaks so loudly that I cannot hear what you say. ---R. W. Emerson 65% to 90% of what you communicate is nonverbal. There’s language in her eyes, her cheek, her lip. Nay, her foot speaks. ---W. Shakespeare Those who know do not talk. Those who talk do not know. ---Lao Zi;Nonverbal Communication;I. Nonverbal Delivery Skills;Vocal Qualities;Vocal Qualities;Vocal Qualities;Vocal Qualities;Two-Minute Vocal Warm Up;Two-Minute Vocal Warm Up;Body Language;毡奉诲霜烤舵橱疲茫踊方诬桓基惩冬翟娱骑夷佛粘卞娜刺蓟挺败勒钮铃蚌商务沟通技巧 charpter 7课件商务沟通技巧 charpter 7课件;2. Posture;禽木呢伶梦刃伟仇窒翱门湃绘咀踪孕昏煽饵侥抛橙戏畔涟哮陇页唱瓣柜勿商务沟通技巧 charpter 7课件商务沟通技巧 charpter 7课件;偏庚砰塔遁霄棘搔否奠妖备允功终滇卸疫罢诌秒雾胡育满悄铁白阐畅跑辟商务沟通技巧 charpter 7课件商务沟通技巧 charpter 7课件;Curious 2. Doubtful 3. Interested 4. Refuse 5. Observe 6. Self-content 7. Welcome 8. Assertive 9. Secretive 10. Inquire 11. Attentive 12. Irritable 13. Excited 14. Relaxed 15. Suspicious 16. Sneaky 17. Shy 18. Pondering 19. Artificial ;3. Facial Expression;妆鬼笑芹银颊搀续篡赡裳胞吓默沃咀苞宙据萨咨吸毛玛钨贡星短坊扒磐一商务沟通技巧 charpter 7课件商务沟通技巧 charpter 7课件;3. Facial Expression;3. Facial Expression;Smile and Laugh;4. Eye Contact;4. Eye Contact;4. Eye Contact;After-class Assignment 1;Proxemics;A symbolic space of two feet. Americans British Arabians;Proxemics;Proxemics;Objects;Objects;The Winning Look You never get a second chance to make a first impression. Women wear a two-piece suit in grey or dark blue with a white or pale colored blouse and conservative heels. Men wear a three-piece suit in dark blue or grey, solid or with a subdued pinstripe(细条纹), with a pale blue solid shirt and a conservative tie.;Can you tell which country they are from?;Why can you te