Quality Story Part 1(mandarin)课件.ppt

Welcome to a presentationon Six SigmaTM 2002年1月12日 講師:Charles J. Loew What are your Expectations? I would like to capture your expectations for the day? Agenda Introduction overview Demystifying Six Sigma Creating the Six Sigma Culture Managing the six sigma culture Total cycle Time Reduction Success Examples Around the world How to Implement Six Sigma in your business Q A Closing comments Alliance Partnerships MASET, LLC. and Motorola Maset areas of expertise Quality(Six Sigma) Cycle time eduction Leadership Cultural change Project Management Supply chain Management Facilitation Training Demystifying Six Sigma What does Six Sigma mean to you ? Many different definitions exist.I will try to address three this morning Six sigma as a statistical term Normal Distribution Standard deviation Six sigam as a statistical term Values of a standard deviation one sigma = 68.27 % 317,311 ppm two sigma = 95.45 % 45,500 ppm three sigma = 99.73 % 27,000 ppm six sigma = 99.999999 % 1.96 ppb Six sigma as a quality term Invented by motorola in the mid 80’s Service marked and registered by Motorola Accepted by all countries Accepted by all organization Six sigma as a quality term Six Sigma = 3.4 ppm defective Six sigma is a way to change an organizations culture Provides a means of delivering  Total customer satisfaction Focuses everyone in the organization on the same objective Definition of defect Defect are good! “Associates need to feel comfortable in identifying and reporting defects.” The effects of defects Every occurrence of a defect within the process requires time to inspect,fix,and re-inspect. Average cycle time is directly proportional to the total number of defects in the process. Welcome toMotorola’sQuality Story Culture Culture guides the enterprise’s Day-To-Day behavior The nature of culture Culture provides its members with guidelines for dealing with just about everything Much of every cul