员工压力研究.docx

目录一、员工工作压力的一般问题........................................1（一）员工工作压力的主要内容.......................................11.压力与工作压力的涵义...........................................12.工作压力的来源.................................................2（二）过度工作压力的不良影响.......................................21.过度工作压力对公司的不良影响...................................22.过度工作压力对员工的不良影响...................................3（三）缓解工作压力理论.............................................3（四）缓解员工工作压力的意义.......................................3二、OL上海分公司员工压力的调查和研究分析.........................4（一）OL上海分公司概况............................................4（二）调查方法说明.................................................41.问卷调查.......................................................42.重点访谈.......................................................43.文献调查.......................................................54.个案研究.......................................................5（三）OL上海分公司员工工作压力的概况及原因分析....................5 1.员工压力概况...................................................5 2.主要问题分析...................................................6三、OL上海分公司员工工作压力的来源分析...........................7（一）来自企业的工作压力...........................................71.工作量超负荷...................................................72.绩效指标不合理.................................................73.工作环境不舒适.................................................84.员工薪酬不完善················································8（二）来自个人的工作压力··········································8 1.心态不平衡.....................................................9 2.沟通不通畅.....................................................9 3.技能不完善.....................................................9四、OL上海分公司缓解员工工作压力的对策探讨....................10(一)从企业角度.....................................................10 1.安排适量的工作.................................................10 2.实行个性化的绩效管理...........................................10 3.营造舒适的工作环境.............................................10 4.提供完善的薪酬制度.........................................