商务英语-日常口语交际-公司前台接待用语-Reception.ppt

Lesson 1 Reception 作者：Evelyn Guo N.E.ORIENTAL * Words Expressions 前台 reception/information desk 洽谈室 conversation room 餐厅 staff canteen 洗手间 washroom 约定 appointment （工作等）使无法脱身 tie up * sentences 询问姓名 1). 怎么称呼您？ What name shall I say? 2).能告诉我您的名字吗？ May I have your name please? 3).不好意思，我没记住您的名字。 （言下之意，请把名字再告诉我一遍。） Im sorry. I didnt catch your name. 4).能给我一张您的名片吗？ Would you please give me your business card? * 情景对话 1 A:早上好！有什么能为您效劳的吗？ B:早上好！这里是南京欧润特进出口公司吗？ A:是的，没错！ B:我跟你们销售经理约了11:30见面。 A:能告诉我您的名字吗？ B:我是ABC公司的托尼.史密斯. A:史密斯先生，请您稍坐片刻，我这就替您转告一声。 * dialogue 1 A: Good morning. Can I help you? B: Good morning. Is this Nanjing N.E.O ltd. A: Yes it is. B: I have an appointment with the Sales Manager at 11: 30. A: May I have your name, please? B: Tony Smith. Im from the ABC Company. A: Mr.Smith. Please take a seat. Ill tell the Sales Manager you are here. * 情景对话 2 A:可以给我一张您的名片吗？ B:当然。这是我的名片！ A:我去代为看一下他现在是否有空？ B:好的，谢谢！ A:请稍坐片刻，喝点茶还是咖啡？ B:咖啡，谢谢。 A:他正在等您，这边请！ * dialogue 2 A:Would you please give me your business card? B:Of course. Here you are. A:Ill go and see if hes available? B:okey, thank you very much. A:Have a seat please. Would you like tea or coffee? B:Coffee,please. ..... A:He is expecting you. Come this way please. * 情景对话3 A:不好意思，他正在忙。您方便在洽谈室里等一会儿吗？ B:好的。顺便问一下，洗手间在哪？ A:直走穿过员工餐厅就是。男士洗手间在左边。 B:多谢！ ...... A: XXX正在会议室等您。 B:会议室怎么走？ A:沿着这条道一直走，右边最后一间就是，就在总经办旁边。 * dialogue 3 A:Im sorry.She is tied up at the moment.Can you wait in the coversation room for a while? B: OK. By the way, where is the washroom? A: Go straight and through the staff canteen.Mens room on the left. B:Thanks a lot. .... A: xxx is waiting for you in the meeting room. B: How can I get there? A: Walk along this way and find the last room on the right, by the GM Dep. * 可可英语网 / * THANKS!