團隊知識轉換與知識創造的實驗研究知識螺旋理論的驗證.doc

團隊知識轉換與知識創造的實驗研究：知識螺旋理論的驗證 Experimental Study of the Team Knowledge Conversion Abilities and Innovation: An Examination of the Knowledge Spiral Theory 王思峰 Sy-Feng Wang 東吳大學企業管理系助理教授 Assistant Professor, Department of Business Administration, Soochow University No. 56, Sec.1, Kuei-Yang Street, Taipei, 100, Taiwan 黃家齊 Jia-Chi Huang 東吳大學企業管理系副教授 Associate Professor, Department of Business Administration, Soochow University 鄭俐敏 東吳大學企業管理碩士 地 址：100 台北市中正區貴陽街一段56號（東吳企管） 聯絡電話：(023402 聯 絡 人：王思峰 傳 真：(02E-mail：sfwang@mail2.scu.edu.tw 團隊知識轉換與知識創造的實驗研究： 知識螺旋理論的驗證 Experimental Study of the Team Knowledge Conversion Abilities and Innovation: An Examination of the Knowledge Spiral Theory 王思峰Sy-Feng Wang 黃家齊Jia-Chi Huang 鄭俐敏 東吳企管助理教授 東吳企管副教授 東吳企管碩士 摘要：在知識管理領域中，I. Nonaka所提出的知識創造理論被廣泛地引用著，然而，除了Kidd 曾實證Nonaka理論的適用性外，幾無文獻針對其理論進行檢驗。本研究之目的，即嘗試將知識螺旋理論轉換為團隊層次的應用，而後透過嚴謹的實驗室實驗，在團隊層次驗證知識螺旋理論，並串連起該理論與創造力之研究。藉由所發展的「知識轉換能力量表」，本研究首先區分出每位受測者的內化、外化、共同化與結合的知識轉換能力，再以實驗分派的團隊組合，來操弄團隊知識轉換能力水準與團隊知識轉換能力異質性二實驗因子。實驗結果顯示，高知識轉換能力水準的團隊，不僅其知識創造成效（創新績效與團隊學習成效）顯著較佳，而且其在發散、收斂與水平跨越之創造功能活動上亦有較佳表現。另外，當團隊具備高水準之知識轉換能力時，那麼團隊異質性對知識創造之過程與績效有著正面的影響，反之，當團隊無能處理異質性所帶來的摩擦與衝突時，則異質性反而有害於團隊的創新。 關鍵詞：知識螺旋、知識創造、創新、創意思考、團隊學習 Abstract: Nonaka’s knowledge-creating theory has increasingly been valued highly by researchers in the knowledge-creating field. Despite the fact that Nonaka is well known for his knowledge-creation theory, there are also researches disagree of his theory. However, all of these support or disagree, none of them did a thorough examination of “The knowledge spiral” theory, especially on its causal relationship to the knowledge-creation performance and outcomes. The purpose of this research is to covert the application of the knowledge spiral from organizational level to team level, and then carefully examines this theory by employing the method of experiment. In this study, we had a closer look of relationship between the knowledge spiral and knowledge-creation performance. With