国立中山大学资讯管理学系-kuasedutw.doc

國立中山大學資訊管理研究所 博士論文初稿 從電腦技能訓練探討自我滿意之研究－ 社會認知理論的應用 A Study of Self-Satisfaction in Computer Skill Training: An Application of Social Cognitive Theory 指導教授：郭峰淵　博士 研究生：吳文雄 中華民國八十八年六月 中文摘要 在學習與使用資訊系統(information systems, IS)的過程中，「系統使用者」是重要的關鍵。因此，瞭解使用者滿意(user satisfaction, US)或使用者資訊滿意(user information satisfaction, UIS)的程度，就成為一個重要的課題。過去研究的焦點在態度(如滿意度)對資訊系統或軟體使用意圖的預測，並以靜態(static)、橫斷面(cross-sectional)的方式，對他人(如資訊部門人員)、事(如輸出資訊的正確性) 、物(資訊系統social cognitive theroy)為基礎，提出一個使用者自我滿意的模式。本研究將該模式應用於電腦技能訓練(Visual Basic語言)，透過動態(dynamic)、長期(long-term)的方式實證該模式，並對相關的課題進行探討(如外在的誘因是否會改變使用者的自我滿意)。研究結果發現，本模式適合應用於電腦技能訓練。另外，研究者也發現一些值得注意的現象，如環境的變動(工作困難度、外在的誘因等)會改變使用者的自我滿意、不同能力(ability)的使用者對回顧(backward)與前瞻(forward)的自我滿意之評估有差異、不滿意程度增加會成為個人激勵因子(motivator)以及自我滿意對下一次的電腦自我效能(computer self-efficacy)與電腦績效有預測效果。 關鍵字：自我滿意、社會認知理論、電腦技能訓練、使用者滿意 英文摘要 In the process of learning and using the information systems (IS), system users are critical. Hence, to understand the degree of user satisfaction (US) or user information satisfaction (UIS) becomes an important issue. Past researches focused on the prediction of attitude (e.g., satisfaction) to intention of use with information systems or software and the evaluation with others (i.e., staffs of IS department), events (i.e., accuracy of output information), and objects (i.e., IS reliability) using static, cross-sectional method. However, the studies ignored how seld-satisfaction will be changed after system users learn and use information systems and software. This study is based on social cognitive theory and proposed a user self-satisfaction model. The model is applied to computer skill training (Visual Basic language). The researchers use dynamic, long-term method to verify this model and discuss a number of relative issues (i.e., whether or not external incentive could change users self-satisfaction). The results show the model is suitable for computer skill training. Moreover, the researchers have a number of valued findings, such as the change of environme