酒店前厅工作总结（Summary of hotel front office work）.docVIP

酒店前厅工作总结（Summary of hotel front office work） The year has passed, in this year, Qiandao Lake overseas Sea Hotel in the joint efforts of up and down, the operating performance has been greatly improved. The lobby has been updated and transformed to make the hotel service project more perfect. Meanwhile, the 5F and 6F rooms are equipped with broadband to meet the needs of more business guests. All this brings life and hope to the hotel. Hotel equipment update, service project improvement, staff service level further improved, so that my hotel in the hotel industry has a higher reputation. All of these are the effective management of the store leadership and the efforts of the staff in the hotel are inseparable. So the hotel staff pay more attention to the construction of spiritual civilization, this year the Department in personnel constantly changing circumstances, all employees are still able to overcome the difficulties, unity and progress, the successful completion of the hotel to the reception task, to receive a total of VIP group, meeting numerous times, praised by guests in the reception process in a year to lobby department to do the following work: First, strengthen business training, improve staff quality The front office as the hotel facade, each employee must directly face the guests, reflects the staffs attitude and service quality of a hotel service quality and management level, so the training of the employees is the focus of our work this year, according to the five Division developed a detailed training plan for operator, we to answer the call of language skills training; training for luggage baggage service delivery and storage; receptionist training courtesy and sales skills; especially in July of this year for a month long foreign language training to all front office personnel, lay a certain foundation on review for this years star, only through training to let the staff have further improved in the business knowledge and service skills, in order