酒店前台英语面试（Front desk English interview）.doc

酒店前台英语面试（Front desk English interview） Front desk English interview Key Sentences (key sentences) 780.Why, are, you, leaving, your, present, job? Why are you leaving your present job? 781.Im, desirous, to, leave, my, employment, so, that, I, can, improve, present, my, position,, and, have, more, responsibilities. Im desirous to leave my present employment so that I can improve my position and have more responsibilities. 782.Id, like, you, to, tell, me, some, of, what, youve,, been, doing, recently. Id like you to tell me some of what youve been doing recently. 783.Every, day, I, go, to, on, time, to, guarantee, work, the, proper, operation,, of, the, front, desk. Every day I go to work on time to guarantee the proper operation of the front desk. 784.We accept booking, tell about room rates, find out how the bill will be paid and help the guests to check in and check out.When some guests want to have cancellations, change rooms or extend a reservation, we should always offer our help with courtesy. We accept reservations, explain prices, see how customers settle accounts, and help customers check in and check out. If a customer asks for cancellation, room change or extended stay, we always offer good service. 785.In, what, way, do, most, clients, check, out? In what way do most clients check out? 786.Most, clients, check, out, credit, card, travellers, cheques, or, Master, card.Our, by, hotel, doesnt,, accept, personal, cheques. Most customers check out by credit card, travelers check or master card. Our hotel doesnt accept personal cheques. 787.How, do, you, deal, with, a, reservation, mix-up? How do you deal with a reservation mix up? 788.If, we, are, booked, solid, I, first, of, all, apologize, to, clients, for, this, mistake.Then, Ill, ask, them, to, the, rest, on, the,, chairs, while,, I, contact, would, another, hotel, for, them. If all the rooms are booked up, Ill apologize to the customers first and then ask them to sit down and rest. Ill contact another hote