酒店客房部管理人员岗位（Hotel Housekeeping Department Manager position）.doc

酒店客房部管理人员岗位（Hotel Housekeeping Department Manager position） First, take a positive attitude Many problems arise when the hotel goes into trial operation. Some housekeeping will show impatience, too much blame subordinates, as the hotel management should take a positive attitude, complain less is subordinate, for their encouragement, help them find a way to solve the problem. In communicating with other departments, one should not concentrate on who is responsible for the problem, but should study how to solve the problem. Two, pay attention to the control of the work process 1. Work out the shift schedule for shift leader and waiter. Be responsible for monthly and weekly work plan and monthly work evaluation. 2, check and supervise the work of staff standardization, and make it in good condition. 3. Check the cleaned rooms to ensure the cleanliness of rooms and the quality standards of service to guests. The housekeeping department has a large amount of cleaning work and a tight schedule. It emphasizes the precautions in cleaning, and makes the attendants fully understand and prevent the shortcut and so on. 4, regularly check the room for long stay guests health and long staying guests, provide the service record. 5. Control guest arrival. Check all VIP rooms before guest check-in, and prepare the reception as requested. 6. Deal with unexpected incidents on the floor, and solve the guests problems at any time. 7, supervise the maintenance of equipment failure, ensure that the room is in normal condition. Three, to strengthen the protection of finished products In order to strengthen the protection of finished products in hotels, the following measures may be taken: 1, strengthen and decoration construction unit communication and coordination. Urge the management of construction units to strengthen the management of construction personnel and check the floors not yet taken over. 2, to strengthen the control of the floor, housekeeping department on how to protect faci