酒店服务员年终总结（Hotel attendant year-end summary）.doc

酒店服务员年终总结（Hotel attendant year-end summary） First, scientific decision-making and concerted efforts, the hotel hit four points in the year The hotel manager according to the requirements of the center, the beginning of the development of the annual work plan, put forward the overall ideas guiding the work carried out, one is to realize the three goals, two is three advantages concerted accumulation etc.. The overall thinking determines the scientific decision-making, and guides the work of the whole year. In addition to promote the three certification review work, and the performances of the practical operation, especially in the second half of the fourth Plenary Session of the 16th CPC Central Committee, Dongfeng strong incentive, general manager of the hotel team led by each department manager and supervisor, foreman, unity of all employees, up and down the same, together, in revenue, profitability, excellence, has made a stable some contribution made considerable achievement. 1, operating income. Hotels through adjusting sales staff, broaden sales channels, the introduction of housing incentives, catering performance linked Related operating measures have increased operating income. The hotel completed the annual revenue of 10000 yuan, more than last year over 10000 yuan, exceeding the figure of 10 percent, of which the room income is 10000 yuan, the office income is 10000 yuan, the restaurant income is 10000 yuan, and the other income is 10000 yuan. Average annual occupancy rate of rooms is%, average annual price per yuan / night. Hotel occupancy rate and average room price are higher than the average value of the citys four star hotel. 2, management. The hotel management, tap the potential of throttle savings, reasonable labor, labor costs in the, Energy costs, material consumption, procurement, warehouse management and other aspects of advocacy, conservation, strict control. The annual operating profit of the hotel is RMB yuan, the operating profit margin is 1