汽车销售汽车礼仪培训(车展类)(免费版)（Car sales, car etiquette training (Che Zhanlei) (Free Edition)）.doc

汽车销售汽车礼仪培训(车展类)(免费版)（Car sales, car etiquette training (Che Zhanlei) (Free Edition)） Car etiquette training (auto show class) Training Program I. driving ceremony etiquette training background: According to incomplete statistics, the mainland China has more than 5000 car 4S stores, and if you count all the exhibition halls, China should have 15000 car service shops, the exhibition hall service has become the most important way of car service! When customers pass one after another exhibition hall, your exhibition hall, with what to keep their hasty footsteps and wavering heart? When the product itself in quality, price difference is getting smaller and smaller, your business and rely on what in the competition to win? You will surely think of the service of the enterprise and the image of the enterprise. In this context, the automobile service enterprises, to enhance the image of the enterprise and service standards, improve customer satisfaction, service success rate, as an important content of enterprise culture and system construction, to enhance the core competitiveness and reputation. Therefore, the training of automobile service etiquette has become an important measure to enhance the core competitiveness of automobile service enterprises. Grand launch of the car 4S shop service etiquette training is specifically aimed at the current exhibition hall service personnel training courses designed. It is hoped that each service consultant through the display of excellent corporate and personal etiquette image, through the flexible use of see, say, ask, listen, answer, move technology, so that your performance to a higher level! Two, the driving ceremony etiquette training purpose: 1, strengthen the awareness of high quality service, understand the importance of professional and standardized services; 3, upgrading the external service image of the center, unifying the service contents and unifying the service standards Three, auto show etiquette training audience: Cu