公共图书馆绩效评估.ppt

;Public Library Assessment公共图书馆绩效评价;U.S. Institute of Museum and Library Services 联邦博物馆和图书馆服务机构2007 年资料 ;The Assessment Paradigm 评估模式 Resources Capability Utilization Impact 资源 潜力 应用 影响 Resources: input measures 资源：投入评估 Capability: processing measures 潜力：过程评估 Utilization: output measures 应用：产出评估 Impact: outcome measures 影响：效果评估 ;Input measures: resources allocated (annual budget, size of collection, number of staff) 投入评估： 资源配置（年度预算，馆藏规模，人员数量） Process measures: transform resources into activities (quantify time or cost to perform specific task or activity such as ordering, receiving, cataloging) 过程评估：把资源转化为活动（完成某项任务比如订书，收书，编目所需的时间，费用） Output measures: how inputs and processes utilized (annual circulation, number of reference questions answered, number of users served）产出评估：投入和过程中的应用（年流通量，咨询问题数，服务对象人数）;Tools Used for Assessment评价的方法和工具;The New Planning for Results by Sandra Nelson for the Public Library Association 2001《讲求成果的新规划》 ;Public Library Data Service Statistical Report /plds ;U.S. State Standards – each different 美国各州的标准-每个州都不同 Standards for Illinois Public libraries以伊利诺伊州公共图书馆的标准为例;Staffing levels 图书馆职工人数的标准;Hours of services by population 按人口计算的图书馆开放时间;Library collection levels 图书馆馆藏标准;Who uses the standards谁会使用这些标准？ Guide for librarians, library staff, and board trustees during budget preparation and strategic planning. 图书馆 人员，管理者，董事会为 准备预算，制定计划 Reveal library strengths and weaknesses.了解长处和短处 ;How are standards used怎样使用？ Review, reflect, and refine library’ s service philosophy and strategic planning 经常检查，修改 Director uses to share library’s progress as well as recommend changes to library board管理者用来指导工作并提出改进工作的建议 Library staff meetings focus on standards to enhance staff’s understanding of library’s service philosophy???员会议讨论使所有官员都了解图书馆服务宗旨;U.S. Institute of Museum and Library Services and National Center for Education Statistics联邦博物馆暨图书馆服务机构与国家教育统计中心数据/imls/compare/index.asp Statistics are collected from over 9,000 public libraries.