五种全面质量管理思路（Five general quality management ideas）.doc

五种全面质量管理思路（Five general quality management ideas） Five kinds of comprehensive quality management ideas With the rapid spread of mass movement, many people spend a lot of time and effort to implement the quality management in their own enterprises. However, they are often disappointed to find that they are very difficult to know which kind of quality tools and techniques are most suitable for specific occasions. The following describes several quality tools and how to use them to solve the problem of daily business. Each of these tools is discussed including the following: when to use, when not, training, can achieve what purpose, matters needing attention and use of the program. Aquarium meeting This is a method of organizing the meeting. Different groups in the spirit of cooperation, to share their views and information. Therefore, let the sales department and customer service department, or senior management personnel and management consultants meet, this approach will work. When to use: Aquarium meeting makes certain groups with customers, suppliers and managers with other stakeholders of the group to strengthen communication. When not: if you use this method can clearly distinguish between the various groups of duties, not used. Training: the convenor of the need of training. How quickly can reach the objective: to enhance understanding, eliminate misunderstanding. Note: this kind of meeting a huge impact. May expose the truth, the lover and the spectators feel threatened, therefore need careful organization. Use the program: the participants arranged inside and outside the two ring. The inner staff will be more active, the outer ring, listening by personnel to observe, to provide information when necessary. The improved scheme is recommended at the end of the meeting, the staff agrees with the outer ring made. Lateral thinking This is a search for new solutions to old problems tools. When to use: as the old method, the old ideas dont work or have been good enou