前厅英语业术语解释1.doc

酒店基本服务用语欢迎和问候语：1) Good morning(afternoon, evening),sir(madam). 早上(下午、晚上) 好，先生(夫人) 。2) How do you do ???????????????????????????? 您好！(初次见面) How do you do ??????????????????????????????? 您好！Glad to meet you .??????????????????????????? 很高兴见到您。3) How are you ?????????????????????????????? 您好吗？??? Fine , thanks. And you ??????????????????? 好的，谢谢。您呢？4) Welcome to our hotel (restaurant, shop).????????????? 欢迎您到我们宾馆(餐厅、商店) 来。5) Wish you a most pleasant stay in our hotel .???????? 愿您在我们宾馆过得愉快。6) I hope you will enjoy your stay with us .????????? 希望您在我们宾馆过得愉快。? (客人刚入店时)I hope you are enjoying your stay with us . 希望您在我们宾馆过得愉快。(客人在饭店逗留期间)I hope you have enjoyed your stay with us .?????????? 希望您在我们宾馆过得愉快。(客人离店时)7) Have a good time !?????????????????????????????????? 祝您过得愉快！ 电话用语：8) I’m Shangshui Hotel, Front Desk.. Can I help you ????? 山水大酒店，前厅。需要帮助吗？9) Sorry , I’ve dialed the wrong number.????????????????????????? 对不起，我拨错号了。10) May I speak to your General Manager??????????????????????? 能和你们总经理说话吗？????? Speaking.???????????????????????????????????????????????????????????? 我就是。11) Sorry. He is not in at the moment .?????????????????????????????? 对不起，他现在不在。????? Would you like to leave a message ??????????????????????????? 您要留口信吗？12) Pardon ????????????????????????????????????????????????????????????????????? 对不起，请再说一遍好吗？????? I beg your pardon ???????????????????????????????????????????????????? 对不起，请再说一遍好吗？ 祝贺语：13) Congratulations!?????????????????????????????? 祝贺您！14) Happy birthday!??????????????????????????????? 生日快乐！15) Happy New Year!????????????????????????????? 新年快乐！16) Merry Christmas!????????????????????????????? 圣诞快乐！17) Have a nice holiday!????????????????????????? 节日快乐！18) Wish you every success!?????????????????? 祝您成功！ 答谢和答应语：19) Thank you (very much).??????????????????? 谢谢您(非常感谢) 。20) Thank you for your advice (information, help). 感谢您的忠告(信息、帮助) 。21) It’s very kind of you .?????????????????????? 谢谢，您真客气。22) You are welcome.??????????