基于仿真技术的民航地面服务过程精益改善分析_0.doc

基于仿真技术的民航地面服务过程精益改善分析 基于仿真技术的民航地面服务过程 精益改善分析 昆明理工大学 工业工程081 时间2010.6.8 基于仿真技术的民航地面服务过程精益改善分析 摘要: 为缩短民航旅客在地面服务过程中的办理时间, 关键词:仿真; 精益管理; 民航服务 The Lean Improvement Analysis based on Simulation for the Process of Civil Aviation Service Abstract: In order to reduce the process time of civil aviation passengers, this paper proposes the method of combine simulation technology and value stream mapping / analysis ( VSM/ A) into the process of civil service.Using the Kunming Wujiaba Airport as example, the current value stream mapping of passengers` boarding process and security-check process are built. The principle of lean improvement process of civil service process is proposed and main lean improvement measures for improving the security-check process are analyzed. After verifying the effective of simulation model, dynamic simulation data of security-check process`s the future value stream mapping are got. The simulation result shows that after implementing lean improvement the lead time and waiting time of passengers are shortened obviously. Key words: simulation; lean management; civil aviation service 前言 精益方式作为一种关于消除浪费、创造价值的理念与方法, 自1990年Womack 教授首次提出以来就备受世人的关注, 精益方式是提高工作效率、改善产品和服务质量的有效创新管理模式。近年来, 精益方式不仅在制造业, 在服务业也得到了成功的应用。 2005年, Womack 在提出的精益五项基本原则基础上, 又提出了精益消费的概念, 它是精益方式应用于服务业的指南。当前, 民航业服务的质量和效率越来越受到大家的关注, Womack 从宏观的角度(即机场布局与航班安排的角度)分析了缩短旅客从出发地到目的地持续时间的精益改善措施,而没有对消除机场服务过程的浪费进行分析。 目录 1．数据收集及处理分析............................................... 1 1.1数据收集..................................................... 1 1.2数据整理..................................................... 1 1.2.1部分步骤的数据剔除过程 ................................. 1 1.2.2 150组数据中各环节平均时间和总时间 .................... 2 2.flexsim 模拟仿真.................................................. 9 2.1 Flexsim实体对象............................................. 9 2.2民航地面服务过程的Flexsim实体映射........................... 9 2.3航站楼布局图................................................ 10 2.4实体连接....................................