(二)以顾客满意为目标,完善服务质量的管理（(two) with customer satisfaction as the goal, improve the quality of service management）.doc

(二)以顾客满意为目标,完善服务质量的管理（(two) with customer satisfaction as the goal, improve the quality of service management） (two) with customer satisfaction as the goal, improve the quality of service management On the previous period, the main problems existing in the domestic senior hairdressing industry, these problems seriously affect Sharons effectiveness and image. To solve these problems, thats bigger and stronger long, from the point of view, to carry out a huge and lasting enterprise transformation project from the following ten aspects: development strategy and positioning of the clear enterprise; the sound organizational structure; establish and perfect rules and regulations; the promotion of corporate culture; establishing the training system; establishing perfect compensation mechanism and incentive mechanism; the customer satisfaction as the goal, the implementation of service quality management; and to implement the control results and performance oriented, comprehensively improve the executive ability; to improve the quality of the staff, start the project of talent, improve the talent system; the establishment of the planning system to manage advertising, sales promotion, public relations, CIS. With customer satisfaction as the goal, improve the quality of service management Grasp the quality of service is the service industry a problem with a commonplace talk of an old scholar to advertising, promotion, and price war, decorating, paid training, etc. compared to grasping the quality of service is the enterprise most difficult to grasp the problem, it is also the key factor in the real decision efficiency and the image of the salon. Because the service quality relates to every employee, every link, every moment do make every employee in every part and details need many aspects of unremitting work, the real test of the management level and management ability of an enterprises Chinese as 60 billion of the value of the first brand Haier CEO Zhang Ruimin said no more