tqm-全员品质管理（Tqm- total quality management）.doc

tqm-全员品质管理（Tqm- total quality management） [training number]: [training program]: First, the three historical stages of quality management 1, quality inspection stage QC 2 、 statistical quality control phase SQM 3, total quality management phase TQM Two, TQM- quality management eight principles 1, focusing on customers 2, leadership role 3, full participation 4, process approach 5, management system approach 6, fact based decision making method 7, continuous improvement 8, mutually beneficial relationship with suppliers Three, TQM- total quality management system support 1, enterprise quality function mechanism 1 、 ISO9001 quality management system 2 、 QC080000 environmental protection management system 3, enterprise standardization process system Four, TQM total quality management of the ten pillars 1. quantitative production evaluation 2. operation instruction 3. process control 4. inspection management 5. recycled materials management 6. long term inventory management 7. 4M change 8. exception management 9. quality monthly report 10. correction and Prevention Five, TQM total quality management approach 1, our basic - where is the problem? 2, seeking the bottom of the plane - the wrong position, and the result is wrong 3, process improvement - details determine success or failure 4, quality improvement - immediate approach 5, system management - constant quality assurance 6, problem-solving thinking methods 7, the concept of standardization Six, TQM whole quality management first phase quality prevention management 1 customer order review 2, engineering design and development standards 3, production 4M1E verification 4, supplier quality evaluation (1) basic conditions of suppliers; (2) selection and evaluation procedures (3) quality problems are prevented (4) supplier guidance (5) supplier relationship management; (6) structural optimization of supply groups 5, production plan convergence Seven, TQM total quality management second stage manufacturing process cont