tqm全面品质经营管理的素养与实践（The accomplishment and practice of TQM Total Quality Management）.doc

tqm全面品质经营管理的素养与实践（The accomplishment and practice of TQM Total Quality Management） [training number]: [training program]: Curriculum background: In the face of the current open era, the financial crisis has been a long way off. Speed change, advanced and creative is inevitable, so the enterprise bear the brunt of the change management and management philosophy, from the top down, by the enterprises, through the management and control, management and operation strategy issued, only the correct strategy, tactics, techniques, skills and techniques can be brought into play to become therefore, the profit tool, tool correct concept and corporate restructuring of the overall management of enterprises and practices, is the key to open the profit, can not learn. Syllabus: Part one 1. quality development 2. definition of quality 2.2, the necessity of total quality management (TQM) 2.4 what is the customer? (job 1) improvement of internal customers 2.5, the essence of comprehensive quality management (work two): continuous improvement, weak to strong Cultural changes in 3.TQM Big Q and little 3.1 all-round quality of the 3.2 daily management and project management (job three): how to change strategy into action plan 3.5 progress in maintenance and improvement (assignment four): PDCA improves circulation 3.6 key factors for successful implementation of TQM (assignment five): some quality techniques for TQM (job six): how to improve employee awareness? (work seven): integration synergy 4., enterprises face the challenge of 3C (Homework eight): Division of labor, VS, cooperation, division of labor (job nine): the first step in improving staff quality 5.1, enterprise transformation project staff quality (Homework ten): improve self accomplishment 5.2 learning curve transformation 5.3 improved effectiveness comparison chart 5.4 import some of the methods adopted by TQM (work eleven): System Improvement 5.5 create value through production (work twelve): common interests Modificatio