The Operations Excellence Audit Sheet.（卓越的操作审计表。）.pdf

The Operations Excellence audit sheet Erlend Alfnes, Heidi Dreyer, and Jan Ola Strandhagen Department of Production and Quality Engineering, Norwegian University of Science and Technology, NTNU, Norway WWW homepage: duksjonslogistikk.no Abstract. This paper presents an Operations Excellence (OE) audit sheet that enables companies to get a quick assessment of their operations performance. The sheet is based on well known assessment schemes within lean manufacturing developed by Godson, Kobayashi, and Schonberger. These three schemes are combined and enhanced in the audit sheet, which defines 15 areas of operations excellence. The audit sheet is a powerful tool to assess the current state and to plan the future state of enterprise operations. It has been successfully applied in several enterprise reengineering projects to provide decision-makers with sufficient input to identify improvement targets and revise the current operations strategy. The use of the audit sheet is demonstrated in two case examples from Norwegian industry, and some insights are given regarding the sheet’s applicability for different types of manufacturing processes. 1 Introduction Searching for and learning from “best practices” has been a topic for both industry and academia for decades. A lot of effort has been put into identifying “best practices” to support companies achieve superior performance. However, the piece- mal application of best practices which are common in many ente