Conflict Management - Portland State University Home冲突管理-波特兰州立大学的家.ppt

Conflict Management Candyce Reynolds, Ph.D.. University Studies Conflict What is it? Conflict Why do we do it? Conflict Why do we care? Goals for Today Understand the nature of conflict in human relationships Identify ways that conflict can be positive or negative Examine a framework for analyzing conflict situations Analyze a personal conflict What we know…. Conflict is a naturally occurring phenomenon for human beings People do not get involved in conflict situations unless they have some stake in the relationship or outcome or both What we know…. One can never truly resolve conflict, one can only manage conflict The costs of unmanaged conflict can be high, but the gains from using differences creatively can also be great Conflict can either be productive or dysfunctional First Trick for Conflict Management Know Yourself What feelings do you have when you are in conflict situation? Common Feelings Associated with Conflict Anger Frustration Fear Excitement Common Actions Associated with Conflict Fight Flight Your History with Conflict How was conflict perceived in your family/community? How did your family/community deal with conflict? You can decide... Understanding the impact of your family and community on your ideas about conflict can allow you to make decisions about how you deal with conflict now We are our history We make our history What is your conflict style? Conflict Styles Turtle--Withdrawing Avoid conflict as all costs Give up their personal goals relationships Believe it is hopeless to try to resolve conflict Feel helpless Easier to withdraw than face conflict Conflict Styles Shark--Forcing Try to overpower opponents by forcing them to accept their solutions Not concerned with needs of others Do not care about how others perceive them Believe in winning and losing Winning gives them a sense of pride Try to win by attacking, overwhelming, intimidating others Conflict Styles Teddy Bear--Smoothing Relationships most important, goals of little importa