洲际酒店总经理检查表Operations Review Checklist - IHG.doc

Property: Date of Review: Review Index CONTRACT Terms - discuss with GM the Hotel Management Agreement Status of Owner Relations Issues/Concerns - Contract Legal Issues Strategy Plan for Current Year FINANCIAL PERFORMANCE YTD PL (Summary) Variance Report Department Head Working Knowledge of the PL Running Forecast 12 month (IBP) Scorecard Review: RGI MPI RevPar System Delivery KPI trends Room nights contribution PCR contribution PCR enrolment COMPETITIVE SET Review Current Set (Rooms) FB Set Banquets Set Review Market Place Set (Anderson/Index YTD) CAPEX Current Projects Review 5-Year Plan CAPS Current Results Key Area For Improvement Actions Plan Review GSTS KPOs Review GSTS latest monthly review discussion GSS Index YTD versus goal GSS Index trend GSTS latest quarterly key driver report Key drivers versus initiatives TQM projects Completed Ongoing Successful SALES MARKETING KPOs Review Deployment Top 10 Accounts SP Actions-Results Sales Plan Incentive Plan in Place Review last room availability guidelines Advertising Promotions Plans Review Current Booking Pace Review of TravelCLICK GDS Management Review Reports REVENUE MANAGEMENT KPOs Review Organisation/Reservation/Revenue System Results/Goals IBP Revenue System HOLIDEX Plus Pricing Availability Denials/Regrets FB KPOs Review Outlet performance Positioning Market Food handling process Purchasing Contracts Safe food handling validation Days On Hand BANQUETS KPOs Review Performance YTD Position in Market Place Brand Compliance alias Meeting Place Sales Deployment of Team Lost Business Report Reviewed ACCOUNTING KPOs Review Back Office System Aging and doubtful debt exposure Audits - Internal/External ICQ Write-offs Cash Flow Accruals System Inventory Value HR - DEVELOPMENT KPOs Review Organisation review 10 level alignment Progress on Position Titles Headcount/Expats PDP of high potentials RM KPOs Review CAPEX Status of Projects PM Programmes Work Order System IT KPOs Review What PMS are you using in th