统一通信与协助-gartner.pdf

Unified Communication and Collaboration: Are We There Yet? Gabriel Zany Director Consulting Gabriel.zany@ This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other authorized recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. © 2010 Gartner, Inc. and/or its affiliates. All rights reserved. Key issues 1. UCC Definitions 2. Market forecasts 3. Trends driving UCC market evolution 4. Dynamics impacting vendor actions 5. The best-practice strategy, implementation and operational guidelines for UCC © 2010 Gartner, Inc. and/or its affiliates. All rights reserved. 1 Gartner is a registered trademark of Gartner, Inc. or its affiliates. UCC: Junction of two Markets Technology is evolving rapidly and the UCC definition will never be fixed UCC Communications Collaboration Telephony