英语电话交流技能实用练习 文本和答案.pdf

电话交流技能练习答案和录音文本 Unit 1 Receiving and Responding to Calls Telephone conversation 1 Exercise A: 1. Jim Ted. 2. A collect call 3. The operator of International telephone service. Exercise B: 1. International telephone service. May I help you？ 2. Id like to make a collect call to Los Angeles 712-2134. 3. who do you wish to speak to ？ 4. Just a moment ，please. 5. I have a collect call for you from Mary Smith. Will you accept the charges ？ 6. Ive connected your call. Go ahead ，please. Telephone conversation 2 Exercise A: 1. Jenny is from Black and Sons. 2. Ms.Whatson. 3. Peace Insurance. 4. She has already left for lunch. 5. Please have her return my call when she returns to the office. Its best if she can get in touch with me before 3 pm today; she can reach me at my office number, 635-8799. 6. Jenny will make sure Ms.Whatson receives your message and returns your call before 3pm this afternoon. Exercise B: 1. Hello, thank you for calling Black and Sons. 2. I would like to speak to your director of human resources, Ms.Whatson, Please. 3. Ill check to see if she is at her desk. 4. Would you like to leave a message for her? 5. Im calling in regards to our meeting next Wednesday. 6. Its best if she can get in touch with me before 3 pm today. Exercise C: T F F F T 1 / 58 Telephone conversation 3 Exercise A: 1.Four. 2. Miss Huang from Mr. Blacks office. 3. Mary Anderson of General Cars Ltd. 4. Mr. Steven. 5. Sales Department. 6. Colleagues Exercise B: 1. Good afternoon，Mr. Blacks office. Can I help you ？ 2. Mr. Steven works in the Sales Department. 3. Sales Department，Wang Lin speaking. 4. A caller on the line for Mr. Steven. 5. This is Mary Anderson of General Cars Ltd. 6. I phoned you a moment ago ，but your line was engaged. Exercise C: DABAB Telephone conversation 4 Exercise A: 1. So