施展个性语言魅力的技巧（Techniques for displaying individual language charm）.doc

施展个性语言魅力的技巧（Techniques for displaying individual language charm） I believe we all know the importance of a prologue, opening or greeting when we are in contact with customers in the first 30 seconds to say, although it is just 30 seconds of time, but we can determine to a lasting impression on customers, why do I say it? Because the first impression can never happen again! According to statistics show that 90% of the people through the first impression of others to judge, so can not let customers accept us, this 30 seconds of opening is very critical. First of all, to give the customer a good impression, we must understand a word - infection, what is the appeal? We appeal is the process of communicating with others, can attract each other, can make each other feel, can such a measure to other factors of interest, then face-to-face communication among the components of the infectious pieces? The first part is the body language, is our facial expression and body language (Body language), if a lecturer or teacher in the above lectures or to impart knowledge, the students or the audience, see his words, it is difficult to feel his situation, and what difference did not listen to the radio. The second part is the sound, sound is determined through the content of the others have the power, the third part is to choose what kind of language or words that constitute factors of face-to-face communication, if you replace the phone, what changes? In this case, our voice becomes very important, because we just communicate with customers through the phone, can not see customers, followed by words, we choose what kind of language and customer communication? Is it funny? Or professional? In addition to appeal, we must also grasp the personality charm of the display language skills, first of all to tell you a story, a goat mother-in-law and his grandson to the field to go to school, mother goat miss him very much, very worried about him to eat? Did you catch a cold? One day, her mot