沟通是管理的浓缩（Communication is the concentration of management）.doc

沟通是管理的浓缩（Communication is the concentration of management） [sharing] communication is the concentration of management Konosuke Matsushita has a famous saying: enterprise management used to be communication, now is communication, and the future is communication.. The real job of a manager is communication. No matter when, enterprise management can not be separated from communication. Hawthorne effect: 1) allow employees to vent their discontent; 2) cause performance or effort to rise due to additional attention Presenter: the research team headed by Meo, a psychologist at the Harvard University Comment on: 1) social psychologist called Hawthorne effect, which is called catharsis effect. The Hawthorne plant is a branch of the American West Electric company. In order to improve the efficiency of the plant, various experts, including psychologists, in about two years to find workers talk more than 20000 people, patiently listen to workers on the management advice and complaints, let them enjoy venting out. As a result, the efficiency of Hawthorne plant has been greatly improved. This wonderful phenomenon is called the Hawthorne effect. 2) in November 1924, the research team in Harvard University psychological experts led by Meo (WestingHouse) in the Westinghouse Electric Companys Hawthorne plant, their intention is to improve working conditions and environmental factors, to find ways to improve labor productivity. They chose the six womens work in the relay shop as the object of observation. In the seven trial, people who support the changing illumination, wages, rest time, lunch, environment and other factors, hoping to find the relationship between these factors and productivity -- this is the view on traditional management theory. But unfortunately, no matter how external factors change, the efficiency of production in the experimental group has been rising. After nine years of experiments and research, scholars have realized not only by external stimuli, but also ha