没有员工的满意,就没有顾客的满意。（Without employee satisfaction, there will be no customer satisfaction.）.doc

没有员工的满意,就没有顾客的满意。（Without employee satisfaction, there will be no customer satisfaction.） Frisch theorem: Usually, the Wal-Mart Store Inc in Arkansas Rodgers airport hangar will stop 12 aircraft. In order to hear the grassroots voices, regional managers fly to their respective areas of the city every Monday morning. Inspections usually take place until Thursday. In the inspection process, the manager will contact a large number of grass-roots employees, understand their information and advice on the company, about their views on commodity sales trend, to put forward some valuable suggestions timely reward employees. Because most employees to encourage the free airing of views, opinions, WAL-MART can always understand the latest information, so as to make timely adjustment. On the next pass, WAL-MART did the same. Boss Sam Walton stressed: company leaders are employees of the public servants. Public servant leadership, that is, between leaders and employees, is a inverted Pyramid organizational relationship, leadership at the bottom of the entire scaffold, employees are the cornerstone of the middle, the customer is always in the first place. The leader serves the staff and the employees serve the customers. Only when the boss is served, will there be more money in the pocket of the employee. Employees who work directly with the boss have a very important mental state of work. Therefore, the work of leadership is to guide, support, care and serve employees. Employees feel relaxed and proud and will serve their customers better. In WAL-MART, any employee wears a plaque with no names other than his name, including the top president. Within the company there is no subordinate level, and meet on their first name, this provision allows employees to lay down the burden, share the joy of equal division of labor, creating an atmosphere of equal work. Walton also stressed: employees are partners.. The Wal-Mart Store Inc has the largest shareholder of the general assembly, eac