2014年ITIL考试题库(中英对照版初级 181题).docVIP

Which role is responsible for carrying out the activities of a process? 下列哪个角色负责执行进程活动？ A. Process owner 过程所有者 B. Change manager 变更经理 C. Service manager 服务经理 D. Process practitioner 过程执行者 答案：D Which process or function is responsible for monitoring activities and events in the IT infrastructure? 在IT基础架构中 下列哪个进程或职能是负责监控活动和事件的？ A. Service level management 服务级别管理 B. IT operations management IT运营管理 C. Capacity management 能力管理 D. Incident management 事故管理 答案：B Which of the following options is a hierarchy that is used in knowledge management? 下列哪个选项是用于知识管理的一个层级？ A. Wisdom - Information - Data – Knowledge 智慧 - 信息 - 数据 - 知识 B. Data - Information - Knowledge – Wisdom 数据 - 信息 - 知识 - 智慧 C. Knowledge - Wisdom - Information – Data 知识 - 智慧 - 信息 - 数据 D. Information - Data - Knowledge – Wisdom 信息 - 数据 - 知识 - 智慧 答案：B 4、At which stage of the service lifecycle should the processes necessary to operate a new service be defined? 在服务生命周期中的哪个阶段来定义执行新服务的必要流程？ A. Service design: Design the processes 服务设计：设计流程 B. Service strategy: Develop the offerings 服务策略：开发产品 C. Service transition: Plan and prepare for deployment 服务转型：计划和准备部署 D. Service operation: IT operations management 服务执行： IT运维管理 答案：A 5 Why are public frameworks, such as ITIL, attractive when compared to proprietary knowledge? 与专有知识相比，为什么公共框架较有吸引力，如ITIL？ A. Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented专有知识可能很难采用，复制或转移，因为它往往是无证 B. Public frameworks are always cheaper to adopt 采用公共框架总是更便宜 C. Public frameworks are prescriptive and tell you exactly what to do公共框架是指令性的，并准确地告诉你该怎么做 D. Proprietary knowledge has been tested in a wide range of environments专有知识已在各种环境中进行了测试 答案：A 6、Which of the following is an objective of business relationship management? 下列哪项是企业关系管理的目的？ A.To identify patterns of business activity 确定业务活动的模式 B. To ensure high levels of customer satisfaction 为保证高水平的客户满意度 C. To secure funding to manage the provision of services保障服务